Easy Returns Portal (UK only) NO PRINTER NEEDED
If you are based in the United Kingdom, you are now able to use our new self-service Easy Returns Portal by clicking 'MAKE A UK RETURN' button below and following the steps. A return label will be automatically generated. All you need is your order number and postcode to start your return. The return cost of £3.99 will be deducted from your final refund amount. Exchanges and Faulty items are returned free of charge.
We are also now able to accept returns at our London store during opening hours.
Refunds and exchanges are processed on a weekly basis at our Online Returns department. It may take up to 7 days to process the return.
We are unable to exchange any item purchased online for an item in-store.
Charli, 102 Muswell Hill Broadway, London N10 3RS - 0208 883 9151
You will be refunded within 5-7 working days maximum after your return has been received and accepted. The refund will be made using the same payment method chosen for the order: you will be re-credited for the amount of the returned items. Delivery charges you may have paid will not be refunded
No return will be accepted if the item has been worn and washed. The item should be in its original packaging (plastic sleeve) and accompanied by the label on the clothing and the protective film.