Returns

Refund Policy

All returns and exchanges must be made within 14 days from delivery.

You will be refunded within 5-7 working days after your return has been received and accepted. Please note that refunds may take longer to process during peak periods. The refund will be made using the same payment method chosen for the order and you will be credited for the amount of the returned items. Delivery charges where applicable will not be refunded

No return will be accepted if the item has been worn and washed. The item should be in its original packaging (plastic sleeve) and accompanied by the label on the clothing and the protective film.

 

Easy Returns Portal (UK only)                  NO PRINTER NEEDED

If you are based in the United Kingdom, you are now able to use our new self-service Easy Returns Portal by clicking 'MAKE A UK RETURN' button below and following the steps. A return label will be automatically generated and the order must be retuned within the refund/exchange window. All you need is your order number and postcode to start your return. The return cost of £3.99 will be deducted from your final refund amount. Exchanges and Faulty items are returned free of charge.

We are also now able to accept returns at our London store during opening hours.

Refunds and exchanges are processed on a weekly basis at our Online Returns department. It may take up to 7 days to process the return.

We are unable to exchange any item purchased online for an item in-store.

Charli, 102 Muswell Hill Broadway, London N10 3RS - 0208 883 9151

 

Make a UK Return

If you are based in Ireland, Guernsey, Jersey, Isle of Man or Europe please use your own courier/postal methods to send back your Return. Please ensure you fill out your Order number on the Returns Note and include that in your package.

Alternatively please contact estore@charli.co.uk to request at UPS returns label. The return delivery fee will be deducted from your final refund amount. This can be sent from any UPS drop off point near you. You can find your closest UPS returns point here


Online Returns
Charli London
N°1 Textile House
Cline Road, Bounds Green N11 2LX,
United Kingdom

If you are based in the US/Canada or the rest of the world, we can supply you with UPS Returns labels – the delivery fee will be deducted from your final refund amount. Please note delivery fee will be: $30 US Dollar/$40 Canadian Dollar. This covers the shipment cost of your parcel back to UK. You can find your closest UPS returns point here

Please contact our friendly customer services team for more details at:

 estore@charli.co.uk

Please note, we are only able to offer refunds to international customers, we cannot offer exchanges at present.

Please complete the return form attached to your parcel and return it with the items to the address below:


Online Returns
Charli London
N°1 Textile House
Cline Road, Bounds Green N11 2LX,
United Kingdom

We are able to offer store credit for your gift item. If based in the UK please use the Returns Portal and follow instructions, you will receive a returns label via email and once your item is received at the warehouse you will be emailed your store credit voucher code details. If EU/International please email our customer services team: estore@charli.co.uk

If you have received the wrong item, or if it is faulty or damaged, we’re really sorry! If based in the UK, use the Returns portal and let us know if it is damaged/wrong item was received and whether you would like an exchange or refund. If it is damaged we will ask you to upload a photo, then please wait for a member of our customer services team to approve the request and then email a return label.If you are based in the EU/International country and your item is faulty (i.e. received damaged or manufacturing fault) or different to the one ordered. Please contact our customer care team at: estore@charli.co.uk

Our customer care team is available from 9am to 5pm, Mon – Fri on: +44 (0)203 576 5419 or estore@charli.co.uk