FREQUENTLY ASKED QUESTIONS

ORDERING AND PAYMENT

How do I make payment?

We accept all major credit and debit cards. You will only be charged for available stock

Will I receive an invoice?

VAT invoice is sent via email automatically after order completion. You will also receive a hard copy inside your delivery

A style has disappeared off your website.  Does that mean it is sold out?

It does, however we may still have very limited quantity available in our showroom. Please contact our London showroom to see if anymore is still available. It will help us to have the SKU to check this or the exact description as it reads on the product listing. Occasionally a style may come back on the site once it has come off if we restock so be sure to keep a look out.

SHIPPING

How do you ship the order?

We ship via UPS Next Business Day in the UK upon receiving your order. All orders received after 2.00pm will be shipped the following day. You will receive a tracking number on completion of your order via email or text message. Shipping is charged at cost price per carton and by volumetric weight

Can you send out samples?

We are unable to send out samples however you can make a small order to try the style or you can visit our showroom in Bounds Green.

RETURNS

What is your returns policy?

We can take back items which are faulty or not as ordered but we are unable to take back items for any other reason.

What should I do if I receive a faulty or an incorrect item?

We are sorry to hear that you have received an incorrect or faulty item! Please contact our team at sales@charli.co.uk within 24hrs of receiving your item stating your order number and items that are incorrect/faulty and we will look into this for you.

How can I return my items?

Please email sales@charli.co.uk detailing your return and you will receive returns approval (RA Number).  Once accepted you can drop them into our London showroom or you can send them back to us by post to our London Showroom.