Wholesale Returns

What is your returns policy?
We can take back items which are faulty or not as ordered but we are unable to take back items for any other reason.

What should I do if I receive a faulty or an incorrect item?
We are sorry to hear that you have received an incorrect or faulty item! Please contact our team at sales@charli.co.uk within 5 working days of receiving your order stating your order number and items that are incorrect/faulty and we will look into this for you.

How can I return my items?
Please email sales@charli.co.uk detailing your return and you will receive returns approval (RA Number). Once accepted you can drop them into our London showroom or you can send them back to us by post to our London Showroom.