Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods, we will offer you a full refund or exchange.
UK Shipping
Including Northern Ireland, Guernsey, Jersey, Isle of Man, Scottish Highlands, Scottish Islands
Standard Shipping - Royal Mail Tracked 48 (2 to 4 business days): FREE
Royal Mail (24 Tracked Service) - 1 to 2 Business Days (FREE on orders £150+): £5.99
Premium UPS UK Tracked Delivery - Next Business Day (for orders placed before 12:00pm): £9.99
European Shipping (EU)
Flat Rate Tracked Shipping to the EU via FedEx (3 - 5 working days): €14.95
The price shown is inclusive of all charges including duties and taxes.
Orders are shipped via Fedex Tracked. This includes: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
If delivery is refused, the amount charged by your local authority to Charli will be deducted from your refund.
European Shipping (Non-EU/UE)
Flat Rate Tracked Shipping via FedEx (3 - 5 working days): from €19.95
The exact shipping rate is converted to your local currency at checkout
Local sales tax and duties are displayed at checkout
International Shipping - North America
United States of America
FedEx Tracked International (3 - 5 working days): from $13.95
Price shown is inclusive of all tariffs and taxes
Canada
FedEx Tracked International (3 - 5 working days): from $29.99 CAD
Local sales tax and duties are displayed at checkout
If customs, taxes or delivery is refused, the amount charged by your local authority to Charli will be deducted from your refund.
GCC (Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates)
United Arab Emirates & Saudi Arabia: £30.00 via FedEx Tracked International
The price shown is inclusive of all charges including duties and taxes.
International Shipping
Standard International Shipping/Rest of World: from £30.00 via Fedex Tracked International
Local sales tax and duties are displayed at the checkout.
If customs, taxes or delivery is refused, the amount charged by your local authority to Charli will be deducted from your refund.
Tracking your order
Once your parcel has been accepted by Fedex or Royal Mail, you can track it at any moment on the FedEx Website or Royal Mail website using the tracking number sent to you by e-mail in confirmation of your order. If you are not at home, a delivery notice will be left by FedEx/Royal Mail to reschedule delivery.
Still need help?
Our customer care team is available from 09.00 - 17.00 (UK TIME)
Mon – Fri on: +44 (0) 203 576 5419 or you can reach our Customer Care team by contacting estore@charli.co.uk
If you wish to cancel or modify your order, please send an email as soon as possible to
estore@charli.co.uk. We will try to accommodate your request, but once an order has been submitted we cannot guarantee the purchase can be cancelled or modified.
