Frequently Asked Questions

Q: What is your return policy?

All returns and exchanges should be requested within 14 days from delivery . You will be refunded within 5-7 working days after your return has been received and accepted. The refund will be made using the same payment method chosen for the order and you will be credited for the amount of the returned items For International returns: UPS Access Point locations are a convenient option for returning your items. These locations are shops that offer drop-off services. You can find your nearest location here . You can view our full return/refund/exchange policy here .

Q: How long will it take to receive my order?

UK Shipping Including Northern Ireland, Guernsey, Jersey, Isle of Man, Scottish Highlands, Scottish Islands Royal Mail Tracked 48 - 2 to 4 business days Royal Mail 24 Tracked Service - 1 to 2 Business Days UPS UK Tracked Delivery - Next Business Day (for orders placed before 12:00pm) European Shipping (EU) Tracked Shipping to the EU - 3 - 5 working days International Shipping - United States and Canada Canada: 3 to 5 business days United States of America: 3 to 5 business day International Shipping - Outside EU Standard International Shipping/Rest of World: 5 to 10 business days. United Arab of Emirates & Saudi Arabia: 5 to 10 business days. Please check our Delivery page here for further information

Q: Do I need to pay customs duties or taxes on my order?

European Shipping (EU): No duties or taxes to pay. United States of America: No duties or taxes to pay. United Arab of Emirates & Saudi Arabia: No duties or taxes to pay. Canada: Local sales tax and duties are applicable and will be charged prior to delivery Please note: If customs, taxes or delivery is refused, the amount charged by your local authority to Charli will be deducted from your refund. International Shipping - Outside EU: Local sales tax and duties are applicable and will be charged prior to delivery Please note: If customs, taxes or delivery is refused, the amount charged by your local authority to Charli will be deducted from your refund.

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Returns & Exchange

UK Returns

Access the Returns portal here to initiate your return.

Please request all returns within 14 days of receiving your order. All you need is your order number and email to start your return. The return cost of £3.99 will be deducted from your final refund amount.

If you're having any issues with your return request, please contact our Customer Care team at estore@charli.co.uk, and we'll be happy to assist you.

For more details, view our full Returns, Refunds & Exchanges Policy here.

International Returns

Access the Returns portal here to initiate your return.

Please request all returns within 14 days of receiving your order. All you need is your order number and email to start your return. The return cost of will be deducted from your final refund amount, the cost will be shown in the Returns Portal.

If you're having any issues with your return request, please contact our Customer Care team at estore@charli.co.uk, and we'll be happy to assist you.

For more details, view our full Returns, Refunds & Exchanges Policy here.

What is your return policy?

All returns and exchanges should be requested within 14 days from delivery.

You will be refunded within 5-7 working days after your return has been received and accepted. The refund will be made using the same payment method chosen for the order and you will be credited for the amount of the returned items

For International returns: UPS Access Point locations are a convenient option for returning your items. These locations are shops that offer drop-off services. You can find your nearest location here.

You can view our full return/refund/exchange policy here.

Can I exchange an item?

If you are based in the UK, you can exchange for a different item or the same item with a different size, the exchange is free of cost.
Unfortunately, we are unable to exchange items for international orders at the moment.
We are unable to exchange any item purchased online for an item in-store.

Please apply for an exchange on our Returns portal here.

Order & Shipping

Do you ship internationally?

Yes, we ship worldwide. Shipping fees vary depending on your location, and delivery times may differ. Feel free to check our shipping policy here.

European Shipping (EU): From €14.95